How to get complete Order History & Tracking?
Click on Track Order on the top navigation bar. After logging in, you can review your complete order history, determine the shipping status of your latest order, track your packages, and edit your current account information. As an added convenience, you can re-order frequently purchased item(s) automatically without the extra steps of entering the item(s) into a shopping cart and entering your account information. Simply click on the "Re-order" link and enter your payment information.

How to generate a Price Quote?
You can generate a price quote before making a purchase. Simply add the desired product(s) to your shopping cart and when checking out, instead of entering your credit card information, select "Save as Quote" for the payment method. This will generate a quote number and give you pricing (including shipping & handling charges). Please be advised saved price quotes are for customer reference only. They will not be recognized as orders and will not be shipped unless converted into an order from customer account.

Can I cancel an order after it has been submitted?
Yes, you can cancel all or part of your order if you contact us before your order has shipped. However, please be aware that the window for cancellation is very small because we ship orders very quickly. Simply e-mail or call us with your confirmation number and the canceled or changed quantity. Or, just simply have your order number ready and click on your Customer Service page and then on Cancel Order Request. If the order has already been shipped, do not refuse the package call us for your return number so that we may ensure your package returns safely. Shoplet.com will not be responsible for any packages that are lost in transit due to refusal or returns without return authorization. Your credit card will be refunded once the warehouse receives the package (please keep your tracking number).

When will your backorder arrive?
Once we have verified your payment, your order is sent to the Warehouse to be fulfilled. If your item is in stock, your order will be Shipped within 24-48 hours. Occasionally, certain products that we offer are not available. To track the status of your back order and get an Estimated Time of Arrival, visit our Customer Service Center. Here you can track your back order by simply clicking on Back Order Status.

Please make sure you have the following information available:

1. Original order number (if possible)
2. Your name and daytime phone number
3. Your e-mail address

How to Re-order?
As an added convenience, now you can re-order frequently purchased item(s) automatically when logged-in without the extra steps of adding item(s) to your shopping cart and entering your account information. Simply click on the "Re-order" link and enter your payment information.

Can I place an order from an APO / FPO address?
Shoplet.com accepts APO and FPO orders for most products. Please place your order normally. We will automatically use United States Postal Service shipping instead of UPS shipping. Please allow 5-10 additional days for delivery.FPO/APO orders DO NOT qualify for free freight. APO and FPO orders will be charged additional freight. The cost of APO/FPO orders will be assesed after the transacrion is captured.

Product Availability
Though we take every measure to ensure that we advertise only those which we have in stock, occasionally certain products are announced by the manufacturer and are shown here on-line even though they are not shipping. If an item is not yet available, we'll use our best efforts to give you the anticipated delivery date when you place your order. Anticipated delivery dates are based on information supplied to us by the manufacturer and are subject to change. If you choose to place an order, and we are unable to fulfill them, a refund will be issued to you.

How to determine if sales tax is included
Sales tax is added to all orders delivered in New York based on the prevailing rate of sales tax. Tax exempt organizations located in New York must fax a copy of their tax exempt certificate and a copy of their invoice to (212) 619-3389. Upon the receipt of this information we will remove all tax charges from the purchase.